Training overview:

This one day Conflict management training is designed to demonstrate and teach correct conflict management principles: it is designed to help you to manage any conflict situation: It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

Who Should Apply?

All in business

Key Topics:

• The purpose of conflict
• Changing what you do for a different outcome
• Defining a difficult person
• Working with difficult people
• Using honesty and agreement
• Turning arguments into discussions
• Defusing blame
• Active listening and responding
• Understanding the roles people play
• Dealing with strong feelings
• Delivering bad news
• Feeding the solution not the problem
• Choosing appropriate conflict
• Creating win-win: achieving resolution
• Getting to the core of the problem

Interactive tools:

Video analysis, tests, role playing, writing assignments, group work, business cases, etc.

Program Benefits:

• You will feel more confident during all conflict situations.
• You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
• You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
• You will feel happy to handle conflict situations involving even the most difficult people.

Program Fee: 150 AZN

The program fee cover program tuition and all other written and electronic materials,including certificates.

Duration: 1 day