This two-day Communication Skills Training provides the opportunity unpick, play, discuss and practise effective communication.You'll look at what works about the way you communicate, what gets in the way of you being a more effective communicator and then play with a variety of techniques to help you become more adept.A practical course filled with exercises, games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others.
Who Should Apply?
Anyone who is required to demonstrate a good level of communication skills in their day to day work.
Communications Dynamic - How it Works
The Effect of the Words we use
You Can Never Turn your Body Off!
The Background Story
Assumptions - What Gets in the Way
Communication by Eye Contact
What does the Environment Communicate?
Understanding Physical Boundaries
Timing - When to Communicate
Difficult Communication Situations
Typical Areas of Practice
Handling Difficult Styles of Communication
Communicating More Assertively
Communicating Around a Table
Video analysis, tests, role playing, writing assignments, group work, business cases, etc.
Understanding how Communication Works
Gaining Active Listening and Responding Skills
Seeing Things from Other Points of View
Managing your Assumptions More Effectively
Understanding your own Strengths
How Others May See you
Looking at Body Language
Difficult People or Situations
Filling up your Communications Tool Kit
Expanding your Options in Difficult Situations
Program Fee: 250 AZN
The program fee cover program tuition and all other written and electronic materials, including certficates.
Duration: 2 days