Training Overview:

This two-day Communication Skills Training provides the opportunity unpick, play, discuss and practise effective communication.You'll look at what works about the way you communicate, what gets in the way of you being a more effective communicator and then play with a variety of techniques to help you become more adept.A practical course filled with exercises, games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others.

Who Should Apply?

Anyone who is required to demonstrate a good level of communication skills in their day to day work.

Key Topics:

 Communications Dynamic - How it Works
 The Effect of the Words we use
 You Can Never Turn your Body Off!
 The Background Story
 Assumptions - What Gets in the Way
 Communication by Eye Contact
 What does the Environment Communicate?
 Understanding Physical Boundaries
 Timing - When to Communicate
 Difficult Communication Situations
 Typical Areas of Practice
 Handling Difficult Styles of Communication
 Communicating More Assertively
 Communicating Around a Table

Interactive tools:

Video analysis, tests, role playing, writing assignments, group work, business cases, etc.

Program Benefits:

 Understanding how Communication Works
 Gaining Active Listening and Responding Skills
 Seeing Things from Other Points of View
 Managing your Assumptions More Effectively
 Understanding your own Strengths
 How Others May See you
 Looking at Body Language
 Increasing Confidence
 Difficult People or Situations
 Filling up your Communications Tool Kit
 Expanding your Options in Difficult Situations

Program Fee: 250 AZN

The program fee cover program tuition and all other written and electronic materials, including certficates.

Duration: 2 days